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We appreciate your confidence in our company.
We want to maintain an excellent relationship with our customers.
Both parties trust is essential. We take your rights seriously and do all we can to offer the best quality, service and price for you.
It is important for you to be informed and that you know what you can expect of us.
The conditions below give you the possibility to be informed in detail when you like to order via our web shop.
If you browse through our site you accept and respect our rules, conditions and copyright for the use of the site and the products in our webshop.
JoèL Bear's will do business with you in an honest way. We do our utmost all articles to describe as accurately as possible. As far as possible we also use photos to give information.
All articles offered by JoèL Bear's are free of obligations.
We keep the right to change the prices of articles or to stop selling it.
The prices in the webshop are in Euro. Prices are exclusive cost of shipment and costs of payment. JoèL Bear's is not responsible for all eventually extra cost of customs and other cost if the order is sent to another country as the Netherlands.
The customer has to pay those cost. If there is any extra cost, the level of that cost is depending the country and the import rules of the customs.
You order by our Webshop all articles you want and you give the amount of each article. Payment has to be done in advance.
The order will be shipped in normal conditions within 3 working days after payment is received.
The risk of shipment is for the customer. Cost of shipment are not fixed and depending the weight of the package, standard TPG-post and the country of delivery.
Check before sending your order if the order form is filled in correct. The order will be prepared and send as soon as payment is received.
The date of payment is the date of credit the payment on our account. Sending the order usually takes place within 3 working days after receiving the payment. Exceptions are possible and depend on availability of the article.
JoèL Bear's cannot be held liable for possible delays. When delivery is delayed the customer will receive a message.
You receive an invoice with the articles.
If a package includes more articles we can add a separate packing form.
JoèL Bear's has the right to use a third party to arrange the handling and packing of the order.
The customer had the ownership of the articles after they are paid.
The risk of the articles starts for the customer on the moment of delivery.
Delivery is from storage place in Holland.
You have to check the order immediately after receiving.
If the order is not correct and does not contain what you have ordered you must let us know within 5 working days.